Legal Notice
Name
Jelena Kesic
Address
Czeikestraße 4, 1100 Vienna, Austria
Last updated: March 2026
Privacy Policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from The Femme Letter.
Personal Information We Collect
When you visit the site, certain information about your device is automatically collected, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual pages you view and how you interact with the site.
We use the information we collect to:
process and fulfill your orders
communicate with you
provide you with updates or marketing (if you have opted in)
improve and optimize our website
How We Use Your Information
If you sign up for the newsletter, your email address will be used to send updates, news, and occasional content related to The Femme Letter.
You can unsubscribe at any time using the link provided in the email.
Newsletter
We may share your information with third-party services to help us operate our website and fulfill orders (such as payment providers and shipping services).
Sharing Your Information
Data Retention
We retain your information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time to reflect changes to our practices or for legal reasons.
Changes
If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.
Your Rights
This website is hosted by Squarespace. Squarespace provides the platform that allows us to present and offer our services to you.
Squarespace may store data on secure servers and process certain technical information to ensure the functionality of the website.
Website Hosting
We use third-party payment providers to process payments, including Stripe, PayPal, Apple Pay and Google Pay.
Your payment information is processed securely by these providers. We do not store your full payment details.
Each payment provider may process your data in accordance with their own privacy policies.
Payments
Terms of Service
Last updated: March 2026
Overview
This website is operated by The Femme Letter. By visiting our site or purchasing from us, you agree to be bound by the following terms and conditions.
The Femme Letter offers a monthly letter club subscription. Each month, you will receive a curated envelope including a letter, printed materials and additional creative items.
All content is designed with care and may vary from month to month.
Products & Services
By purchasing the monthly mail club, you agree to a recurring subscription.
Billing occurs monthly
You can cancel your subscription at any time
Cancellation must be completed before the next billing cycle
Subscription
We offer worldwide shipping.
Delivery times may vary depending on your location. We are not responsible for delays caused by postal services or customs.
Shipping
Due to the nature of the product (printed materials and subscription service), we do not offer refunds once an order has been processed or shipped.
If your order arrives damaged or is lost, please contact us and we will find a solution.
Returns & Refunds
All content provided (letters, artwork, designs) is for personal use only and may not be reproduced, resold or distributed.
Personal Use
Governing Law
These terms are governed by the laws of Austria.
Contact
For any questions, please contact:
thefemmelettersociety@gmail.com
Monthly Cut-Off
Orders placed after the monthly cut-off date may be included in the following month’s shipment.