Mail Club Q&A

Here are some frequently asked questions about The Femme Letter Society.

  • All letters are shipped on the 25th of each month.

  • Delivery times depend on your location. Within the EU, letters usually arrive within a few days.
    International delivery can take up to 3 weeks.

  • Subscribe before the 19th at 23:59 to receive that month’s letter.
    Subscriptions after this date will receive the following month’s edition.

  • You will be billed monthly on the same date you originally subscribed.

  • Choose the experience that feels right for you.

    💌 The Letter
    Perfect if you're looking for a simple monthly ritual.

    • Personal printed letter

    • Exclusive art print

    🌿 The Collection
    A little happy mail experience.

    • Personal printed letter

    • Exclusive art print

    • Illustrated postcard

    • Vinyl sticker

    ✨ Full Experience
    The complete Femme Letter experience.

    • Personal printed letter

    • Exclusive art print

    • Illustrated postcard

    • Vinyl sticker

    • Bookmark or paper good

    • Surprise goodie

    • Thoughtful extras

    All three subscriptions share the same monthly theme and artwork. The only difference is what's included in your envelope.

  • Yes, shipping is included and available worldwide.

  • To keep the Mail Club affordable, letters are sent without tracking.

  • Please allow enough time depending on your location.
    If your letter hasn’t arrived after the expected delivery time, feel free to reach out and I’ll help you.

  • Yes, you can cancel your subscription at any time.

  • Yes, you can update your shipping details before the next billing/shipping cycle.

  • Yes, simply enter the recipient’s address at checkout.

  • If your mailer arrived damaged or incorrect, please email me with your name and photos of the item(s), and I’ll help resolve the issue.

  • At this time, we do not accept refunds, exchanges, or cancellations.
    Please double-check your product selection, shipping address, and any details before completing your order.

  • If you experience any issue, please contact me first.
    I’m always happy to work with you to find a solution.

  • The Letter (€8)
    Includes a monthly printed letter and an exclusive art print.

    The Collection (€9.50)
    Includes everything from The Letter, plus a postcard and a vinyl sticker.

    Full Experience (€12)
    Includes everything from The Collection, plus a bookmark, a mystery goodie, and additional thoughtful extras.

  • All three subscriptions are based on the same monthly theme and feature the same artwork. The difference is simply what's included in your envelope, so you can choose the experience that best suits your budget and preferences.

  • Yes! You can upgrade, downgrade, or cancel your subscription at any time. Changes will apply to your next billing cycle.

  • Yes. Every month's letter and paper goods are created exclusively for The Femme Letter and won't be included in future subscriptions. Past Editions are only available while stock lasts.

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